Keytime is a cloud-based call center solution, meaning it can be accessed from anywhere with an internet connection.
This eliminates the need for physical call center infrastructure, which can be costly to maintain and limit the flexibility of businesses.
Keytime offers a range of features to streamline call center operations, including automatic call distribution, call recording, and real-time reporting.
The platform also includes tools for managing customer interactions across multiple channels, including voice, email, and chat.
Keytime's analytics capabilities allow businesses to track key metrics like call volume, wait times, and customer satisfaction, providing valuable insights for optimizing operations.
The platform is highly scalable, meaning businesses can easily add or remove agents as needed to meet changing demand.
Keytime also integrates with a range of other business tools, such as CRM platforms, to further streamline workflows.
Customize call routing rules based on different criteria such as caller ID, time of day, and agent availability.
Create custom IVR menus to guide callers to the appropriate department or agent.
Set up personalized greetings and hold music to enhance the caller experience.
Integrate with your CRM system to provide agents with relevant customer information during calls.
Generate custom reports and analytics to track call center performance and identify areas for improvement.
Configure screen pops to display relevant customer information to agents as calls are routed to them.
Set up call recording and monitoring to ensure quality control and compliance with regulations.
Customize agent permissions and access levels to ensure security and compliance with company policies.
Unlimited support included.
One-on-one onboarding sessions.
Training videos, webinars, & demos.