Automated ticket routing and prioritization to ensure that customer issues are addressed efficiently.
Collaboration tools for teams to work together on tickets, improving response times and resolution quality.
Omnichannel support allows customers to reach businesses on their preferred channels, whether it's phone, email, chat, or social media.
Field service management tools for businesses with on-site technicians, streamlining their work and improving customer satisfaction.
Automations for repetitive tasks help businesses save time and reduce the chance of human error.
A self-service portal for customers to find answers to common questions, reducing the load on support teams.
Analytics and reporting tools to measure performance and identify areas for improvement, ensuring continuous optimization of customer support operations.
Customize ticket fields to capture the information that matters most to your business.
Create custom ticket statuses to match your unique workflow.
Set up automated workflows and rules to streamline your support process.
Create custom reports and dashboards to track the metrics that are important to you.
Personalize customer communications with branded email templates and signatures.
Integrate with other tools and apps you use to provide a seamless experience for your customers.
Customize the Freshdesk interface to match your branding and make it easy for agents to navigate.
Unlimited support included.
One-on-one onboarding sessions.
Training videos, webinars, & demos.