ExaCall is a cloud-based call center solution that helps businesses manage their incoming and outgoing calls efficiently.
The system is designed to improve customer service by providing features such as call routing, IVR, and call recording.
ExaCall's call routing feature ensures that calls are directed to the right agent or department based on pre-defined rules or customer preferences.
The IVR (Interactive Voice Response) feature allows customers to interact with an automated menu system to quickly get the information they need or be directed to the appropriate agent.
The call recording feature allows businesses to monitor and analyze calls for quality assurance and training purposes.
ExaCall also provides real-time analytics and reporting to help businesses track their call center performance and make data-driven decisions.
The system is easy to set up and use, with no hardware or software installation required.
ExaCall's pricing is flexible and scalable, making it suitable for businesses of all sizes and budgets.
Determine the specific features your company needs for the call system.
Choose a call system provider that offers customizable options.
Customize call routing options to ensure calls are directed to the appropriate department or person.
Set up a personalized greeting and hold music to enhance the caller's experience.
Integrate the call system with your company's CRM to track customer interactions and improve customer service.
Customize call analytics to monitor call volume, call duration, and other metrics important to your business.
Implement call recording for quality assurance and training purposes.
Set up call forwarding and voicemail options to ensure calls are never missed.
Regularly review and adjust the call system settings to ensure it continues to meet your company's evolving needs.
Unlimited support included.
One-on-one onboarding sessions.
Training videos, webinars, & demos.